This Privacy Policy explains how PrintCraft Studio processes personal data in connection with its website, inquiries, consultations, file review, printing services, and related studio operations.
Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where permitted, restriction of processing, or objection to certain processing activities. Requests are reviewed case by case, and we may need to retain some information where the law requires it or where it is necessary for the performance of a service or the defense of claims.
To protect privacy, we may ask for information needed to verify the requester and to understand the scope of the request. If a request is incomplete or cannot be fulfilled in full, we will explain the reason to the extent required by law and indicate any remaining options.
We keep personal data only for as long as needed for the purpose for which it was collected, including inquiry handling, production, accounting, dispute handling, and compliance with legal retention requirements. When data is no longer needed, it is deleted, anonymized, or otherwise restricted in accordance with applicable law and internal procedures.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of the relevant interaction unless a later version is stated to apply.
We may process contact details, inquiry content, file uploads, order information, consultation notes, payment-related records, and technical data such as device, browser, and usage information. Where users submit images or artwork for printing, the files themselves and related production instructions may also be processed.
We receive personal data from users when they submit inquiries, upload files, arrange consultations, place orders, or communicate with us by other available channels. We also collect limited technical data automatically through the website and may generate internal records from file review, proofing, production, packaging, and collection steps.
We may use essential cookies that support site operation, preference cookies that remember basic settings, and limited analytics cookies that help us understand site performance and usage patterns. Cookies may be session-based or persistent depending on their function.
Where cookies or similar technologies are used, users can manage them through browser settings and, where available, any on-site preference controls. Disabling certain cookies may affect basic website functions, form handling, or the stability of some features.
We use personal data to respond to inquiries, review uploaded files, assess resolution and profile information, discuss size and paper options, prepare quotes, manage test print review and approval, produce printed items, arrange packaging and collection, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to operate and improve the website and to diagnose service issues.
We may share personal data with service providers and other operational partners that assist with website hosting, communications, file handling, payment processing, or production-related support. These recipients may process data only to the extent needed for their assigned function and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with applicable law, lawful requests from public authorities, court orders, or similar legal obligations. We may also disclose information when necessary to establish, exercise, or defend legal claims.
Where GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. The relevant basis may differ between website use, inquiry handling, file review, order processing, and retention of business records.
Because PrintCraft Studio is established in Austria, GDPR applies to our processing of personal data where the regulation is applicable.
Where GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, and may withdraw consent where processing relies on consent. These rights are not absolute and may be limited by legal obligations, contractual necessity, or the rights of others.
